How to Start a Return or Exchange with Jordan's Brand

At Jordan's Brand, we aim to make the returns and exchanges process as easy and hassle-free as possible. If you need to return or exchange an item, follow the steps below to get started quickly.

Step-by-Step Instructions for Returns and Exchanges

To initiate a return or exchange, please ensure the following prerequisites are met:

Items must be unworn and in their original condition.
Original tags must still be attached.
Items should be returned within [insert return window, e.g., 30 days] from the delivery date.

Here is how to start your return or exchange:

Log in to your Jordans Brand account and visit your Order History.
Select the item(s) you wish to return or exchange.
Follow the on-screen instructions to complete the return or exchange request.
Print the prepaid return label provided in the confirmation email or on the return page.
Pack the item securely, including all original packaging and tags.
Attach the prepaid return label to the package.
Ship the package using the designated courier as indicated on the return label.

Additional Tips and Information

- Please keep your return shipping receipt and tracking number until the return is complete.

- Once we receive and inspect your returned item, we will process your refund, exchange, or store credit promptly.

- For exchanges, please note that availability of sizes or items may vary. If your preferred replacement is unavailable, we will contact you with options.

- If you have any questions or need further assistance, please contact our responsive customer care team through [insert contact details/link].

Thank You for Shopping with Jordan's Brand!

We appreciate your trust in our size-inclusive, high-quality fashion collections. Our goal is to ensure your satisfaction at every step, including returns and exchanges.