How to Update Your Order Details After Purchase

At Jordan's brand, we understand that sometimes you may need to make changes to your order even after completing the purchase. Whether you want to update the size, change an item, or modify other order details, this guide will help you navigate the process smoothly.

Important Note

Please contact our customer service as soon as possible to request any changes. We do our best to accommodate these requests, but changes can only be made prior to the order being shipped.

Steps to Update Your Order Details

Locate your order confirmation email or log in to your Jordan's brand account to find your order number.
Contact our customer service team immediately via [Insert contact method: email, phone, live chat], and provide your order number.
Specify clearly the changes you wish to make, such as changing the size or swapping an item for another.
Our team will confirm if the requested changes can be made before the order ships and provide next steps.

Tips for a Smooth Update Process

Act promptly to increase the likelihood of successful changes before shipment.
Have all order details handy to speed up communication with our team.
Keep an eye on your email for confirmation or further instructions from customer service.

What if the Order Has Already Shipped?

Once an order has shipped, changes to the size or item cannot be made. However, you may initiate a return or exchange following our standard return policy. For more information, please see our "How to Start a Return or Exchange" article.

Need Further Assistance?

If you have any questions or need help updating your order details, don't hesitate to contact our responsive customer care team. We're here to support you every step of the way.

Thank you for choosing Jordan's brand, where we prioritize providing fast, inclusive, and high-quality fashion experiences.