Can I Change My Shipping Address After Placing an Order?
At Jordan's brand, we understand that sometimes plans change after placing an order. We're here to help you update your shipping details to ensure your order reaches you smoothly.
How to Request a Shipping Address Change
If you need to change your shipping address after placing your order, please contact our customer care team as soon as possible. The sooner you reach out, the better chance we have of updating your details before your order is dispatched.
You can contact us by:
- Emailing [customer support email] with your order number and new shipping address.
- Calling our customer care team at [customer support phone number].
- Using the live chat feature on our website to speak directly with a representative.
Important Things to Know
- Once your order has been shipped, we are generally unable to change the shipping address.
- Please have your order number and new shipping address ready when you contact us to speed up the process.
- If the order cannot be rerouted, you may need to follow the package tracking instructions or consider a return or redelivery, which our support team can assist with.
Delivery Timeline Considerations
Trying to update your shipping address after dispatch may delay your delivery. We recommend contacting us promptly after placing your order to avoid such issues.
We're Here to Help
Your satisfaction is our priority. If you have any questions or concerns about your order or shipping details, please do not hesitate to reach out to our responsive customer care team.
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