Managing Payment Methods and Resolving Failed Transactions

Introduction

At Jordan's brand, we strive to make your shopping experience seamless and enjoyable. Managing your payment methods efficiently and addressing any payment issues promptly are essential parts of ensuring your orders are processed smoothly. This guide will help you add or update payment details and troubleshoot any failed transactions you might encounter.

Managing Your Payment Methods

To keep your account payment information current and accurate, follow these steps:

1. Log in to your Jordan's brand account.
2. Navigate to 'Account Settings' or 'My Profile' section.
3. Select 'Payment Information' to view your saved payment methods.
4. To add a new payment method, click 'Add Payment Method' and enter your card or payment details.
5. To update an existing method, select the card or payment option and edit the necessary fields.
6. Save your changes to ensure the updates take effect for future orders.

Resolving Failed Transactions

If your payment does not go through during checkout, here are some steps to help resolve the issue:

1. Double-check that all card details (number, expiration date, CVV, billing address) are entered correctly.
2. Ensure that your card has sufficient funds or credit available for the purchase amount.
3. Check with your bank or card issuer for any restrictions or blocks on online or international transactions.
4. Try using a different payment method if available.
5. Clear your browser cache or try using a different browser or device to rule out technical glitches.

If you continue to experience issues, please do not hesitate to contact our customer care team for assistance. We are here to help you resolve payment problems promptly so you can enjoy your Jordan's brand shopping experience.

Contacting Customer Care

You can reach out to our responsive and friendly customer care team through the following methods:

• Email: support@[jordansbrand].com [replace with actual support email]
• Phone: [Insert customer care phone number]
• Live Chat: Available on our website during business hours.

Our team is committed to providing inclusive, high-quality assistance to help you resolve any payment method or transaction challenges efficiently.